Shopping

We will guide you through how to use KARAKU ONLINE SHOP.

【 STEP01 】Order
After you add the products you like to your shopping cart and set the shipping address and payment method, an order confirmation screen will appear. If you check the contents and there are no errors, your order will be completed.

【 STEP2 】Order confirmation
After ordering, an order confirmation email will be sent automatically. If the email does not arrive at this point, it may be in the spam folder, the email address may be incorrect, or the recipient settings may be incorrect, so please check your email address again. In addition, if the product is out of stock after ordering, we will contact you separately by email. If the product is in stock at the shipping warehouse, it will usually be shipped on the same day or the next business day (excluding weekends and holidays).

【 STEP3 】Shipping notification email
We will send you the invoice number by email. Please note that in principle, the customer is responsible for shipping costs for cancellations, changes, etc. after shipment.

【 STEP4 】Delivery arrival
If the parcel does not arrive, please contact us with the tracking number.

【 STEP5 】 Returns and exchanges
Please contact our company email and we will help you with return instructions. For more information, please see [Returns and Exchanges] .

【Changes and cancellations after ordering】
Changes and cancellations of ordered products are only possible when the product is being prepared for shipment. Changes or cancellations are not possible when the product is waiting to be shipped or has been completed, so please understand in advance. If you wish to do so, please contact our company, even though it may be inconvenient.

【Selling price and stock】
・Sales price
Please understand in advance that the product's selling price may change without prior notice.

·inventory
Regarding product inventory, even if it is marked as 'in stock', the inventory may be depleted due to a surge in orders caused by advertisements. We are paying close attention to inventory management so that customers can shop comfortably, but please understand if the above situation occurs.

【Advertising Emails】
We operate a service that sends useful information such as sales information and new product information. If you wish to change or stop receiving advertising emails , please block them directly or contact us, although it may be inconvenient.

【Product information posted and sold】
Product information (size, specifications, etc.) posted and sold may change without notice. Thank you for your understanding.

Coupon code

Coupon Code Usage Guide
STEP1.
Add the coupon eligible product to your shopping cart and proceed with the purchase process.

STEP2.
Choose your shipping method.

STEP3.
When making payment
Enter the coupon code in the “Coupon Code or Gift Card” field → Click “Apply Coupon”.

Tracking
Tracking your parcel: (You will be notified by email when delivery information is updated)

 You can conveniently inquire by email at contact@karaku.kr ( Consultation hours: Mon-Fri 11:00-19:00) or check your delivery status on the [Order Tracking] page.