Returns and Exchanges

Please contact us within 7 days of receiving the product.
Please understand that returns and exchanges are not possible without prior notice.
For returns and exchanges, please return the item within 10 days from the delivery date.
(Please understand that we cannot accept applications if there is no return after 10 days.)
If the product size does not fit, you can exchange it.

When exchange/return is not possible
・Products that have been delivered more than 7 days ago
・Lost items such as labels, labels, boxes, etc.
・Items that have already been used or washed
・Products damaged, stained, or with an unpleasant odor due to the customer

Exchange Guide

1. Please contact/consult via email or INBOX.

(contact@karaku.kr Consultation hours: Mon-Fri 11:00-19:00)

2. Exchangeable items are different sizes and colors of the same item.
(If out of stock, you can exchange it for another product)

(If you contact us by email, please write “Exchange” in the subject.)

3. When returning, you can return the product by courier to the address we have designated or by pick-up. The customer is responsible for the exchange cost (return + reshipment 13,000 won) incurred during the exchange. ( 19,000 won for islands and mountainous areas)

4. We will send you the product to be exchanged as soon as the product arrives at our company. If the product cannot be returned due to an accident or other reasons during return, or if the product condition deteriorates, exchange may not be possible.


Returns Guide

1. Please let us know by email what product you would like to return and the reason for the return. (When contacting us by email, please write “Return” in the subject line.)

2. Returned items that are not due to quality issues will be sent prepaid to the overseas address designated by the customer. The customer is responsible for paying the international shipping costs incurred during return.

3. If the product does not arrive due to an accident or other reasons during return, or if the product condition deteriorates, a refund may not be possible. If the product is returned, the points for the product will automatically disappear.

 

Refund Information

The refund amount is the product price excluding the shipping cost of 6,000 (overseas) + 2,500 (domestic) won ( 16,000 won for islands and mountainous areas ).
If you do not pay the shipping fee when the product is shipped, it may be deducted from the refunded product amount.
・Customers who pay by card will be subject to a re-application and cancellation for refund.
(Usually refunds are processed within 3-7 days)

Exchange due to product defects or other issues

Our products are shipped after strict quality inspection, and if there is a difference in the order or a defective product, we will exchange or refund the product. If you contact us within 7 days of receiving the product, we will reship it. We will cover all fees incurred in this process. (If the exchange product is out of stock, we will replace it with another product or return it.)

*This return and exchange policy will be effective from 1:00 PM on April 24, 2024, Korean time*

Hello KARAKU members!

We have prepared a special campaign to express our gratitude to our members who always love KARAKU. On days with a 7, we will hold a special event where you will earn 3 times the usual points!

📅 Campaign Schedule:

Every 7th, 17th, and 27th of every month

🎁 Campaign Content:

On days with a 7, you'll earn 3x points on all purchases!

We hope you will participate in this special campaign, which we have prepared with gratitude. We deeply appreciate your continued love and support!

Have fun shopping with KARAKU! 💖

KARAKU Team Dream