Please be sure to contact us within 7 days after receiving the product.
Please understand that returns/exchanges without contact are not possible. If you have submitted a return/exchange, please return it within 10 days from the delivery date. (Please understand that we cannot accept it if there is no return after 10 days or more.)
The product you received can be returned or exchanged if it is the wrong size or does not match the image.

【Refund Information】
The refund amount is the product price excluding shipping costs.
If you do not pay shipping costs when returning a product, it may be deducted from the refunded product price.
・For customers who paid with a credit card, refunds will be processed through a recharge or cancellation.
(Depending on the card company's deadline and card processing date, the change may occur in the following month.)
・For customers who paid in cash, refunds will be deposited into the designated account.
(The customer will be responsible for the bank transfer fee, and the bank transfer fee will be deducted from the refund amount.)

Please be sure to contact us within 7 days after delivery of the product.

Please understand that returns/exchanges without contact are not possible. When requesting a return or exchange, please return it within 10 days from the delivery date. (Please understand that if there is no return after 10 days or more, we will not be able to accept it.)
If the size does not fit or is different from the image, it will be returned or exchanged at the customer's discretion.

【When exchange/return cannot be accepted】
・Products that have passed more than 7 days since delivery
・Lost items such as labels, labels, boxes, etc.
・Products that have already been used or washed
・Products that are damaged, stained, or have a bad smell caused by customers
・Products with missing parts during delivery
・Hem lifting service product

【Exchange Information】
Please contact/consult by email. （ service@karaku.kr ）
Exchangeable products are different sizes and colors of the same product.

(If you contact us by email, please enter “Exchange” as the subject.)
Shipping costs for returns are the customer's responsibility. We will send you a replacement product as soon as it arrives at our company. In case of exchange due to customer circumstances, we will send it to you with shipping costs collected. If the product is not returned due to an accident or the condition of the product has deteriorated during return, return may not be possible.

【Return Information】
Please email us the product you wish to return and the reason for the return. (When contacting us by email, please write “Return” in the subject line.)
Shipping costs for returns are the customer's responsibility. If the product is not returned due to an accident or the condition of the product has deteriorated during return, return may not be possible.

order tracking

You can check your order through the link below.

If you have any questions service@karaku. Please contact kr directly.

Delivery tracking＞＞＞

https://www.doortodoor.co.kr/parcel/pa_004.jsp


CJ Logistics

Shipping cost: Free shipping for purchases over 100,000 won (including 100,000 won)

6,000 won for purchases under 100,000 won

(Additional 3,000 won for mountainous areas such as Jeju Island or islands)

Delivery company: KARAKU uses CJ Logistics delivery service. (1588 - 1255)

Delivery period: 3 - 5 days (excluding weekends/holidays)

(However, if production is delayed, delivery may be later than the scheduled date.)

One thing to remember is to change one's mind and one's mind to live in one's mind.ご了承ください。

※最短3-7（土日祝日除外）

In principle, general sales can be canceled within 24 hours of ordering. When canceling an order, please contact service@karaku.kr. However, even within the cancellation period, cancellation may not be possible once shipment preparation has begun. General sales can, in principle, be canceled within 24 hours of ordering. When canceling an order, please contact service@karaku.kr. However, even within the cancellation period, cancellation may not be possible once shipment preparation has begun.

Our website is safe. We use industry standard encryption technologies when transmitting and receiving customer data exchanged with the Site servers. Details about your credit card will not be revealed. When you enter your credit card and personal information at the online store when checking out, your information is transmitted securely using secure socket layer technology (SSL). Have peace of mind and have fun shopping on our site!

We sell limited-quantity items that can only be ordered from the KARAKU official online shop, products from advance orders, and special collaboration items as pre-order products.
This is a system that allows you to purchase with certainty when the product is in stock.

※You can select 'Credit' or 'Cash on Delivery' as the payment method when ordering.

※For pre-ordered products, the delivery time, product specifications, price, etc. may change or the stock may be discontinued.

※Because the product image is a sample, specifications and processing may differ slightly from the actual product.

※Please consider the item size as a “guideline” only.

※Some pre-ordered products may be sold in stores.
※The pre-order on our site is a 'sure purchase system'. Delivery may be delayed from the start of sales. We sell limited-quantity items that can only be ordered from the KARAKU official online shop, products from advance orders, and special collaboration items as pre-order products.

Credit cards VISA / MasterCard / AMERIXAN EXPRESS / JCB / Discover / UnionPay / ApplePay are available.

It varies depending on the deadline and contract details of the credit card registered with PayPal. Please check with your credit card company or PayPal Corporation.

Place the product eligible for the coupon in your shopping cart and proceed with the purchase process. STEP 2 Select a shipping method. STEP 3 Proceed with payment. When proceeding , enter the coupon code in the “Coupon Code or Gift Card” field and click “→” or click Apply. Please click. Please confirm that the price has changed to the coupon applied price and complete your order.
You can also order products that are not eligible for the coupon in the same order, but the coupon will only apply to the eligible products. In addition, when using a coupon, Karaku points are awarded after the discount.

Online Tracking:
https://www.doortodoor.co.kr/parcel/pa_004.jsp