1.
The 10% off coupon pop-up is only for the purpose of receiving the coupon. Entering your email address does not automatically register you as a Karaku KR member. (Non-members can also purchase products, but they cannot track their orders by logging in.)

2-1.
You can register for membership by clicking the “My Revisions” button at the top right of the homepage.

2-2.
If you are having trouble logging into your account, try resetting your password by clicking “Forgot your password” under “My Account” in the top right corner.

If you have not received a password reset email, it is likely that you have not registered as a member. Click “Create an Account” to register as a member and then log in to use the service normally.

비회원 주문 시 사이트에서 주문내역 조회는 불가능합니다.

주문 확인서는 입력하신 이메일로 발송되며, 확인 부탁드립니다.

회원 주문의 경우 시스템 반영까지 시간이 걸릴 수 있으니 잠시 후 다시 확인해 주세요.

Please contact us within 7 days of receiving the product.
Please understand that returns and exchanges are not possible without prior notice.
For returns and exchanges, please return the item within 10 days from the delivery date.
(Please understand that we cannot accept applications if there is no return after 10 days.)

【Return Information】
If the product you received is not the right size or does not match the image, you may return it.

1. Please let us know by email what product you would like to return and the reason for the return. (When contacting us by email, please write “Return” in the subject line.)

2. For products that are not returned due to quality issues, we will send them prepaid to the overseas address designated by the customer. The international shipping fee incurred upon return is the responsibility of the customer.

3. If the product does not arrive due to an accident or other reasons during return, or if the product condition deteriorates, a refund may not be possible. If the product is returned, the points for the product will automatically disappear.


【Exchange Guide】
If the product size does not fit, you can exchange it.

1. Please contact/consult via email or chat window.
(contact@karaku.kr Consultation hours: Mon-Fri 11:00-19:00)

2. Products that can be exchanged are the same product in different sizes and colors. (If the product is out of stock, you can exchange it for another product. If you contact us by email, please write "Exchange" in the subject line.)

3. When returning, you can return the product by courier to the address we have designated or by pick-up. The customer is responsible for the exchange cost (return + reshipment 13,000 won) incurred during the exchange. (19,000 won for islands and mountainous areas)

4. We will send you the product to be exchanged as soon as the product arrives at our company. If the product cannot be returned due to an accident or other reasons during return, or if the product condition deteriorates, exchange may not be possible.

【Refund Information】
1. The refund amount is the product price excluding shipping costs.

2. If you do not pay the shipping fee when returning the product, it may be deducted from the refund price.

3. For customers who paid by credit card, refunds will be processed through re-billing or cancellation.
(Changes may occur in the following month depending on the card company's closing date and card processing date.)

4. Please understand that the refund may be delayed by 2-7 business days due to the card company or Pay refund policy.

Order Tracking

KaraKu uses CJ Korea Express/Lotte Express .

Shipping fee: Free shipping for purchases over 100,000 won (including 100,000 won)

6,000 won for purchases under 100,000 won

(For mountainous areas or islands, the shipping fee is 11,000 won. Please understand that the shipping fee is not refundable upon return.)

Delivery time: 7 - 9 business days

(However, if there is a delay in shipment, it may be delayed from the expected delivery date.)

In principle, general sales can be cancelled or changed within 24 hours of ordering. Please contact contact@karaku.kr for order cancellation or changes.

However, once the overseas shipping agency enters the shipping stage, the customer must continue to pay the shipping fee even if the order is cancelled.

Our website is safe. We use industry standard encryption technologies when transmitting and receiving customer data exchanged with the Site servers. Details about your credit card will not be revealed. When you enter your credit card and personal information at the online store when checking out, your information is transmitted securely using secure socket layer technology (SSL). Have peace of mind and have fun shopping on our site!

We are selling limited quantity items that can only be ordered through the official KARAKU online shop, items from advance order meetings, special collaboration items, etc. as pre-order items.
This is a system that allows you to purchase products at the time they arrive.

※For reserved products, the delivery time, product specifications, price, etc. may change or stock may be discontinued.

※The product image is a sample, so the specifications and processing may differ slightly from the actual product.

※Please consider the item size as a “standard” only.

※Some pre-order items may be sold at stores.
※Pre-orders on our site are a 'sure purchase system'. Delivery may be delayed compared to the start of sales.

You can use credit cards VISA / MasterCard / AMERIXAN EXPRESS / JCB / Discover / UnionPay / ApplePay/ L. PAY/ NAVER PAY/ SSG PAY/ SAMSUNG PAY/ Kakao PAY.

It depends on the expiration date and contract terms of the credit card registered with PayPal. Please check with your credit card company or PayPal Inc.

STEP1.
Add the coupon eligible product to your shopping cart and proceed with the purchase process.

STEP2.
Choose your shipping method.

STEP3.
When making payment
Enter the coupon code in the “Coupon Code or Gift Card” field → Click “Apply Coupon”.

It usually takes about 7 to 9 business days from product shipment to receipt. How to track delivery: https://karaku.co.kr/pages/shipping1