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Exchange Information

Please contact/consult by email. （ service@karaku.kr ）

Exchangeable products are different sizes and colors of the same product.

(If you contact us by email, please enter “Exchange” as the subject.)
Shipping costs for returns are the customer's responsibility. We will send you a replacement product as soon as it arrives at our company. In case of exchange due to customer circumstances, we will send it to you with shipping costs collected. If the product is not returned due to an accident or the condition of the product has deteriorated during return, return may not be possible.

Return Information

Please email us the product you wish to return and the reason for the return. (When contacting us by email, please write “Return” in the subject line.)
Shipping costs for returns are the customer's responsibility. If the product is not returned due to an accident, etc., or if the product's condition has deteriorated, return may not be possible. If you return the product, the points for the product will be automatically lost.

( Refunds are usually processed within 3-5 days )
(Depending on the card company's deadline and card processing date, the change may occur in the following month.)
・For cash payment customers, refunds will be deposited into the designated account.
(The customer must pay the fee for non-bankbook deposit, and the deposit fee will be deducted from the refund amount)

Exchange due to problems such as defective product
Our products have been strictly inspected and shipped, and if the order details are different or there are defective products, we will exchange or refund them. Please contact us within 7 days after receiving the product and we will reship it if it is in stock. We will bear all fees incurred at this time. (If the exchange product is out of stock, we will process a return.)